Cactus Corporate Case Study: TripAdvisor

Cactus talks to TripAdvisor about the benefits and logistics of their in-company language training programme

TripAdvisor began their corporate language training with Cactus in 2012, establishing a programme that has expanded to now include eight languages taught across five offices worldwide.

TripAdvisor fully sponsors the cost of providing language classes for its staff, believing that it is beneficial to them both inside and outside the workplace, as indeed it has proven to be. The uptake has certainly been impressive, with over 50% of its staff enrolling on the first term of classes in the London office alone. As is the case with every client booking closed group language training, each term usually consists of 10 weeks of tuition and businesses can choose general language training or industry-specific language tuition.

TripAdvisor staff: The benefits of language training

Anna explains that the very nature of their global business means that staff are interested in travel and languages, many speaking one or more languages to a decent level – so for these people their in-company language classes are a useful refresher and of particular value when it comes to sales calls or travel to other countries. Others start at beginner level and each term progress up to the next level in their chosen language.

Either way, employees have benefited from their language training on both a work and personal level; morale is good and feedback extremely positive. Staff feel engaged and motivated, and look forward to the next course once one is over. In every way the business is experiencing the benefits of its language learning programme which paves the way to international development and success.

TripAdvisor HR: The logistics of implementing a language course

As for TripAdvisor, offering language training as a staff perk has been an excellent use of training budget and Anna tells me that she would recommend other companies consider doing the same. Setting up the course with Cactus was easy and straight-forward, TripAdvisor putting forward their language learning requirements and soon receiving confirmation that everything was in place. Anna cites Head of Corporate Language Training, Ernesto, and former Corporate Operations Manager, Estelliane, as being particularly helpful, their support most appreciated in the early stages of setting up the classes. Now everything is in place, each term flows easily into the next.

As for where we go from here, TripAdvisor’s language training programme looks set to continue and perhaps even expand into new international territories. With such positive feedback and enthusiasm amongst staff here’s hoping it does, for this is certainly a case where company investment in language training has reaped reward for both employer and employee.

Read further corporate case studies on the Cactus corporate website.

Cactus specialises in organising language courses for individuals and groups, having done so since 1999 for clients all over the globe and for diverse needs and budgets. Our expertise in the field of face-to-face tuition is second-to-none. With an extensive network of approved teachers and a strong in-house academic team, we are able to tailor a language course to suit your specific learning needs, anywhere in the world and whenever is convenient to you.

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