These Terms & Conditions are for our adult evening courses.
Please click here for the Terms & Conditions for our Junior after-school courses.

Definitions and Interpretations in these Conditions

The ‘Company’ shall mean Cactus, or Cactus Language, or Cactus TEFL, or Cactus Language Training, or Cactus Worldwide Limited. The ‘Client’ shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. The ‘Student’ shall mean the person who is participating in the course. ‘Force Majeure’ shall mean any event outside the Company’s control which prevents the prompt performance of its obligations, including natural disasters, war, civil strife, acts of terrorism and political unrest, etc.

These terms relate to the following courses:

10-week Evening Courses:
Consist of 20 hours of tuition, with one two-hour lesson per week.

5-week Evening Courses:
Consist of 20 hours of tuition, with two two-hour lessons per week.

For more information on courses, go to the Company website.

Entry Requirements

Students are required to be 16 and over, and should complete an online level test to confirm their Cactus level.

Materials

Course books are not included in the course fees so students should purchase their own course books prior to their course. The Company will advise which book is required and where this may be purchased. In class students may receive additional learning materials appropriate to the level of the course, such as photocopies.

Minimum Number of Students

We require a minimum number of 4 students to be able run a group course on the full 10 or 5 weeks. Whilst the vast majority of courses easily meet this requirement, in some cases some unfortunately do not. We will always try our hardest to run all of our courses as advertised, but cannot guarantee that courses which don’t meet the minimum student number will be able to run. For courses on 3 students the courses will be run on a reduced number of weeks:

10-weeks courses:

  • With 3 students reduced to 8 weeks
  • 5-week courses:

  • With 3 students reduced to 4 weeks
  • 1) If the minimum number of students is not met, this is the process we will follow:

    1. Where possible we will offer you a place on a confirmed course in a different location. Or we may decide to merge groups, which may also require a change of location.
    2. Where a move to another location is not practical, the course may still run (at the Company’s discretion), even if the minimum number of students is not met.

      2) Should neither of the above options be practical, your course fee will automatically be converted into a global Cactus credit, valid for one year. You can choose to:

      1. Use your credit as full or part payment towards any of our products worldwide. Our advisers will be happy to help you choose a suitable course for you.
      2. Keep your credit and defer a term, in order to take your originally chosen course at the next available start date. Courses run throughout the year with regular start dates. Please consult our website for your next available course start date. Please note that if your course fails to meet the minimum student number required in the next term, we cannot guarantee that we will be able to run the course.
      3. Request for the credit to be refunded back to you in accordance with our Cancellation & Refunds policy.

      Maximum Number of Students

      For quality reasons the maximum number of students admitted per course is 15.

      Public Holidays

      Where a course takes place during a public holiday, no lessons will take place on that day and no reduction in price will be given except where specifically stated. Individual classes are usually rescheduled (but not always) but group classes are usually forfeited. Please consult the accompanying list of public holidays (although it is the client’s responsibility to check these since they are often subject to change).

      Course Fees

      Course fees include VAT, unless otherwise stated.

      Booking and Payment

      1) No contract is made between the Company and the Client and no booking is valid until the Company has issued a confirmation invoice by post, fax or e-mail (an e-mail acknowledging receipt of an order does not constitute a confirmation invoice). The Company will issue this confirmation invoice after it has received a completed booking form.

      2) During the booking process we supply dollar, euro and any other currency rate as a guideline only. We will always take payment in GB pounds and the amount you are charged will depend on the exact exchange rate at the time of payment.

      Booking Fees

      We do not charge any booking fees.

      Cancellation and Refunds
      1) In the event that a Client wishes to cancel their course, they must notify the Company as soon as possible in writing. Cancellations by phone will not be accepted. Please email info@languagecoursesuk.co.uk to cancel your course. The following terms apply:

      i. All refund applications must be made at least fourteen (14 days) before the course start date.
      ii. Refund applications made up to fourteen (14) days before the course start date will be eligible for a full refund minus a £40 administration fee. Alternatively you can postpone your booking to a later start date with no administration fee deductions applied.
      iii. Refund applications made fourteen (14) days or less before the course start date cannot be accepted: no refunds are available and you will no longer be able to transfer your booking to a later start date.
      iv. No refunds are available for non-attendance.
      v. Credit card fees are non-refundable.
      vi. How to claim a refund: You must notify the Company in writing/ by email, following your cancellation. All refunds will be subject to the terms and deductions outlined above.
      vii. Due to the nature of the courses, we cannot, in any event, pro-rata classes or transfer unused class time to another course.

      2) In the event the Company is unable to run a course, or make suitable alternative arrangements under the Minimum Number of Students policy, the Client will be entitled to a full refund, including any credit card fees.

      3) Where orders were previously modified and administration charges or penalties incurred, a full refund no longer constitutes the original value of the booking, but is subject to deductions of these charges as detailed above.

      4) Consumer Contracts Regulations (2014):
      As a service that is provided on a specific date within a specific period the Company is not obligated to provide a fourteen (14) day cooling off period. However, the Company has elected to offer the following: Bookings made remotely (by telephone, email, online) may be cancelled within fourteen (14) days of the initial booking in writing info@languagecoursesuk.co.uk.

      i. This 14-day period is called “the cooling off period”. If you cancel within the cooling off period, you must tell us in writing. Cancellations made by phone will not be accepted. You must keep evidence of your cancellation within the ‘cooling off period’. We will refund the fees paid in full minus a £10 administration fee.
      ii. If you book fourteen (14) days or less before the start of the course you lose your right to a cooling off period. The service will start within the 14 day cooling off period and the service forms part of a set of group lessons which are not sold individually.
      iii. If your cooling off period falls over the 14 days before the start of the course then your cooling off period is limited to the number of days that do not fall over the 14 days prior to the start of the course. All refund applications must be made at least fourteen (14 days) before the course start date.

      Alterations by the Company

      1) The company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any course if unforeseen circumstances arise. This includes but is not limited to, providing a cover teacher for teacher sickness or absence, cancelling a lesson and offering an alternative date, postponing the course for one week, offering alternative suitable locations or levels. If force majeure occurs while a course is in progress, the company will try to make reasonable alternative arrangements.

      2) The Company requires a minimum number of students to be able to run a course. For further information, please refer to our policy on Minimum Number of Students

      Liability of the Company

      The Company accepts responsibility for ensuring that all parts of the course are supplied as described and that all services shall reach reasonable standard. However the Company shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributable to:

      1. fault of the client.
      2. unforeseeable or unavoidable actions of an unconnected third party.
      3. unusual and unforeseeable circumstances beyond the Company’s control, including force majeure.

      Alterations by the Client

      1) If the Client wishes to change their booking in any way after the confirmation invoice has been issued, they must inform the Company immediately. For further information, please refer to your course type under the Cancellation & Refunds policy.

      2) If the Client is unhappy with the teacher or any aspect of the teaching they must inform the Company immediately in writing. The Company cannot deal with issues or complaints retrospectively. The Company reserves the right to offer solutions to the issue such as speaking to the teacher about the problem, changing the teacher, offering the Client an alternative course or location. In the unlikely event that a Client is unhappy with their course we require the Client to attend a minimum of 3 lessons, in order to give a reasonable amount of time for any improvements and changes to be experienced. After the Client has made a complaint in writing we require the Client to attend a further two lessons in order to give a reasonable amount of time for any improvements and changes to be experienced. The Company will make every attempt to ensure the Client can continue with their course as a satisfied Client.

      3) In the event that a acceptable solution cannot be found the Client may escalate their complaint as per the Complaints Procedure.

      Descriptions

      1) The Company believes that all statements made on its website or in printed material are factual and correct. Every reasonable effort has been made to describe the schools and environments and to provide the amenities described. The Company cannot therefore be held responsible for any changes that become known after any printed materials are produced (up-to-date information can be found on the Company website), nor can the Company accept liabilities for happenings outside its reasonable control. The Company undertakes to advise the Client of any changes known to it prior to the course.

      2) The Company cannot be held responsible for incorrect information printed or online by associate websites. Please refer to the Company website for up to date information.

      Visas

      Cactus is unable to provide any kind of visa letter or invitation letter on the basis of attendance of/ payment for a UK evening & part-time language course as described under section 1. Definitions and Interpretations in these Conditions.

      Special Requirements

      Any special requests must be advised to the company in writing. Please feel free to make known to us any medical conditions or other needs, which you feel might enable us to provide you with a higher level of personal service and attention. Any information received remains confidential.

      General Information

      General information is included on this website for help and guidance to the client. Please read it carefully. The contract incorporating these conditions shall be governed by English law and any matters arising out of it shall be subject to the jurisdiction of the Courts of England and Wales.

      Privacy policy

      1) Committed to protecting your privacy:

      The Company collects the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

      2) Information Collected:

      The Company may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website. Data in relation to credit card payments is processed by HSBC plc. on a secure website linked to ours and they have their own privacy policy.

      3) Information Use:

      The Company will use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. For more information please contact the Company

      4) Use of Feedback:

      By agreeing to these terms and conditions you are agreeing to the use of any course feedback you provide us for marketing purposes via our website and social media channels. The use of feedback will be limited to your comments, first name only, language studied and location.

      Terms & Conditions of 25% partner school staff offer

      • 25% discount applies to all 10-week and 5-week evening courses
      • Valid for courses in London, Manchester, Brighton, Bristol, Leeds, Liverpool, Oxford and Sheffield
      • Bookings must be made by emailing Cactus on info@languagecoursesuk.co.uk or by calling 0845 130 4775 and quoting your promotional code
      • Cactus reserves the right to cancel and refund courses depending on student numbers
      • The promotion cannot be applied retrospectively to bookings made prior to this promotion
      • Course books are not included and should be purchased by students prior to their course
      • This offer replaces any previous offers and cannot be used in conjunction with any other offer.

      Terms & Conditions of 10% partner school students offer

      • 10% discount applies to all 10-week and 5-week evening courses
      • Valid for courses in London, Manchester, Brighton, Bristol, Leeds, Liverpool, Oxford and Sheffield
      • Bookings must be made by emailing Cactus on info@languagecoursesuk.co.uk or by calling 0845 130 4775 and quoting your promotional code
      • Cactus reserves the right to cancel and refund courses depending on student numbers
      • The promotion cannot be applied retrospectively to bookings made prior to this promotion
      • Course books are not included and should be purchased by students prior to their course
      • This offer replaces any previous offers and cannot be used in conjunction with any other offer.

      Terms & Conditions of Win a Course in the UK

      • The winner will be picked from the email addresses given in person or entered onto the website www.languagecoursesuk.co.uk
      • Entry is limited to one email address per person
      • Offer is valid for courses in London, Manchester, Brighton, Bristol, Leeds, Liverpool, Oxford and Sheffield
      • Applies to 10-week and 5-week evening language courses. There will be one winner for every intake 10-week intake, with a maximum of four winners per year.
      • The free course choice is limited to those courses that are offered by Cactus on the website www.languagecoursesuk.co.uk and to those that run with minimum group numbers.
      • Cactus reserves the right to cancel courses depending on student numbers. In these cases an alternative course will be offered.
      • The free course must be taken within a 6 month period of receiving notice of the prize, this is limited to two intake dates.
      • The prize cannot be exchanged for money or one-to-one classes.
      • Course books are not included and should be purchased by the winner prior to their course

      Terms & Conditions for Cactus Cultural Partner Offers

      • Cultural partner offers are available to all Cactus students who are currently studying with us and those who have studied with us in the last 12 months
      • Partner offers will be featured on the Cultural Partners web page
      • Cactus students will receive discounts on goods and services offered by our Partners (e.g. food and drink, films, courses): in some cases, where noted, prior booking is required
      • Cactus students should contact each partner individually to claim their discount
      • Cactus students must present their e-mail course confirmation from Cactus in order to receive their discount
      • Discounts are not valid in conjunction with any other offer
      • Customers who want to claim their 20% discount on Cactus evening courses through our Cultural Partners should call Cactus on 01273 830 960 or email info@languagecoursesuk.co.uk, quoting the discount code.

      < Terms & Conditions of discount codes 15FD, APR10, 20MTD and OCD10

      • Discount codes apply to all 10-week and 5-week evening courses
      • Valid for courses in London, Manchester, Brighton, Bristol, Leeds, Liverpool, Oxford and Sheffield
      • Bookings must be made online using the code or by phone quoting the promotional code
      • Cactus reserves the right to cancel and refund courses depending on student numbers
      • The promotional codes cannot be applied retrospectively to bookings made prior to these promotions
      • Course books are not included and should be purchased by students prior to their course
      • This offer replaces any previous offers and cannot be used in conjunction with any other offer.
      • Discount code 15FD is valid from 14th March to 8th April 2016. This code is for new customers via our social media campaign
      • Discount code APR10 is valid from 23rd March to 15th April 2016
      • Discount code 20MTD is valid from 16th May to 18th May 2016
      • Discount code 0CD10 is valid from 12th Sept to 25th Sept 2016
      • Cactus reserves the right to withdraw the promotion at any time

      Terms & Conditions: Win a Japanese Course in Japan

        Classes consists of 2 weeks of standard Japanese language course, registration fee and course book is included in the prize.

      • The prize consists of two weeks of standard Japanese classes, group class and accommodation
      • The promotion is valid between 13th May – 24th June 2016 inclusive
      • Participants must enter using the form provided on the website
      • Accommodation consists of shared apartment (Sunday to Saturday) If the prize winner would like to upgrade to a different class or accommodation option they must pay the difference of the two options.
      • Cactus reserves the right to withdraw the competition and prize at any time
      • Valid for any existing start date in 2016 except July and August
      • This offer cannot be used in conjunction with any other offer. It is not possible to ‘gift’ the prize to another person

      Terms & Conditions: Win an Italian Course in Italy

        Classes consists of 1 week of standard Italian language course, registration fee and course book is included in the prize.

      • The prize consists of one week of standard Italian classes, group class and accommodation
      • The promotion is valid between 4th July – 24th August 2016 inclusive
      • Participants must enter using the form provided on the website
      • Accommodation consists of shared apartment (Sunday to Saturday). Single room, no meals. If the prize winner would like to upgrade to a different class or accommodation option they must pay the difference of the two options.
      • Cactus reserves the right to withdraw the competition and prize at any time
      • Valid for any existing start date in 2016 except August for Island of Elba
      • This offer cannot be used in conjunction with any other offer. It is not possible to ‘gift’ the prize to another person

      Terms & Conditions: Win a Spanish Course in Panama

        Classes consists of 3 weeks of standard Spanish language course, registration fee is included in the prize.

      • The prize consists of 3 weeks of standard Spanish classes, group class and accommodation. One week in Panama city, one week in Boquete and one week in Bocas del Toro
      • Transportation between the school locations is not included
      • The promotion is valid between 6th September – 20th December 2016 inclusive
      • Participants must enter using the form provided on the website
      • Accommodation consists of dorm bed in hostel or $225 credit towards upgrading to another accommodation type with the school.
      • Cactus reserves the right to withdraw the competition and prize at any time
      • Valid for any existing start date between January and June 2016
      • This offer cannot be used in conjunction with any other offer. It is not possible to ‘gift’ the prize to another person
      • The winner will have their first name, nationality and photo published across Cactus Language social media platforms and provide comments relating to learning Spanish and winning the prize.
      • The winner will provide Cactus Language with 3 videos of 10 minutes each shot on phone or handheld device, one video for each locations visited. They will also provide Cactus Language with 10 images of each location. The videos and images will be sent to Cactus Language within 6 weeks of returning from the trip.